ABSTRACT
This paper focuses on the relationship between public satisfaction with COVID-19 pandemic situation management and the pandemic development based on the Estonian case. The focus is on whether public satisfaction is related to situation awareness within pandemic situations. For analysis, data were collected from open sources, namely, we analyzed data from 37 COVID-19 survey reports that were carried out at the request of the Estonian State Office (Riigikantselei). For time-series analysis, we collected data on weekly rates of new COVID-19 cases in Estonia from the World Health Organization (WHO COVID-19) homepage. The results of the analysis indicate that public satisfaction with situation management (SM) correlates strongly and negatively with infection rates, i.e., lower public satisfaction with higher COVID-19 infection rates, and vice versa. © 2022 IEEE.
ABSTRACT
Service satisfaction with public policies is an important component of public service quality management, which is of great significance to the improvement of public service quality. Based on an online questionnaire survey and in combination with the characteristics of public policies and services, in this study the influencing factors of residents' satisfaction with COVID-19 pandemic prevention services were analyzed with structural equation modeling. The results reveal that the data fit the model well, and all the hypotheses formulated in this study were supported. Among the factors that were found to directly affect residents' satisfaction with pandemic prevention services, perceived quality (PQ) has the greatest impact on satisfaction, followed by the disaster situation (DS) and policy expectation (PE). The observed variables that have significant impacts on the latent variables were also explored. Regarding the main findings, the residents who were seriously affected by the pandemic tended to have lower satisfaction with the policies and services provided by the government. Moreover, the improvement of PQ was found to significantly increase pandemic prevention service satisfaction (SS). Finally, the residents with a good psychological status during the pandemic were found to have higher satisfaction. According to the results, implications for the prevention and control practices of similar public health emergencies are proposed.
Subject(s)
COVID-19 , Personal Satisfaction , China , Humans , Latent Class Analysis , Pandemics , Patient Satisfaction , SARS-CoV-2ABSTRACT
In order to propose better mental health interventions under the pandemic threat, the present study aimed to investigate whether depression and anxiety are associated to Chinese adults' perceptions of government's pandemic responses and the personal lifestyle changes imposed by those responses during the COVID-19 pandemic. We used a telephone survey with random sampling and obtained a probability community sample of 616 adults (39.1% men; M age = 41.7, SD age = 16.3) in Macao, China in April 2020. The prevalence of 8.8% probable depression and 12.0% probable anxiety was observed in this sample. Positive perceptions toward government's pandemic responses were found to be negatively associated with probable depression and probable anxiety (ORu = .36 and .41, p < .05). Three lifestyle-changing stressors (i.e., increased family conflict, friendship deterioration, and weight gain), were commonly reported (29.9, 27.5, and 43.0% respectively), and displayed positive associations with probable depression (ORu = 1.67 to 1.87, p < .05) and probable anxiety (ORu = 1.54 to 2.10, p < .05). Our findings suggest protective effects of perceived trust and satisfaction regarding government's pandemic responses against mental distress and the potential mental health threats from three pandemic-specific lifestyle-changing stressors. These findings can inform clinicians and policymakers to better prepare for the mental health impacts of the current and future pandemics.